CONTACT US
Questions? We'd love to hear from you.
GENERAL QUESTIONS
Whether you have a question about the book, the method, your specific dog, or anything else — just send us an email. We read every message and reply personally (usually within 1-2 business days).
REFUND REQUESTS
Please include the email address you used to purchase and the approximate date of purchase. We'll process your refund within 5 business days.
TECHNICAL ISSUES
Trouble downloading your book or accessing your audiobook? Send us your order number and a description of the issue and we'll fix it immediately.
PARTNERSHIPS, MEDIA, OR PRESS
Interested in featuring our work, partnering, or interviewing us? Send a brief description of your project and we'll get back to you.
OUR RESPONSE TIME
We aim to respond to all emails within 1-2 business days. If you haven't heard back within 3 days, please check your spam folder or send a follow-up.
A NOTE ABOUT TRAINING QUESTIONS
We get a lot of "is the book right for my specific situation?" emails. Short answer: yes — the methods work on any breed, any age, even dogs who've been pulling for years. The book covers the most common edge cases (huskies, reactive rescues, senior dogs, puppies, you name it).
If you're still unsure, remember the 60-day money-back guarantee. Try it. If it doesn't work, you get every penny back.